Check the packaging of the item(s) received, Do not accept the item if the seal is broken , Do not accept if the goods delivered are expired
All good(s) received from Planet Mart must be returned on the day it was received but must not exceed seven working days and it must be accompanied with our official receipt as proof of purchase.
Upon receiving the returned goods our customer service will inspect the returned items, you will receive a confirmatory sms from our Customer Service. Kindly wait for our call for further instructions.
You are responsible for delivery cost for returning your own item(s) Delivery cost are non-refundable and will be deducted from your refund; that is if you will received a refund but if not applicable, you have to pay for the delivery cost.
Please feel free to message or call our mobile hotline: Globe # 0917-322-1492 or Sun # 0923-555-8445 and look for Ms. Aijie or Ms. Angie.