PLANETMART "Your neighborhood business store."
It's line of businesses include convenient store and supermarket that operates 24/7 which offers wide range of high quality grocery items and apparels where orders are accepted thru online, phone or store walk-ins and offers delivery service or drive thru pick up.
- Terms and Condition of Planet Mart
Mabuhay! and Welcome to your friendly neighborhood business store Online Shop Terms and Conditions.
- Return & Refund Policy of Planet Mart
These terms and conditions apply to the use of this website and by accessing the website and or placing an order you agree to the terms and conditions set out below.
If you have any questions relating to these terms and conditions please contact us on between 1:00 p.m. and 10:00 in the evening Monday – Friday, or e-mail to: firstname.lastname@example.org
We will take all necessary details, descriptions and prices of products appearing on the website are correct and updated at the time you place your order.
Though we try to keep our website up to date as much as possible, the product description and prices appearing on this website may not always reflect exactly at the time you place and order.
Prices are quoted in pesos (PHP), and include Value Added Tax (VAT) Our VAT registration number is 200-331-215-000.
You will be required to register personal information if you wish to place an order on our online shop. You agree that all information you give is true current and correct and complete.
Credit/debit card authorization involves a check by your card provider to ensure the details you have used is true correct and is not bogus.
There are two ways to order, either customer will browse through product category or use the search box for specific product name.
To purchase online, simply click on the products you wish to buy and use the add button to place the number of items ordered.
Once you finished with your selection click cart summary icon and then later check out icon.
You will then be asked to complete your contact, delivery and payment terms for us to fulfill your purchase order. We will notify you by email, text or call you.
You can pay your order on the following terms: G-Cash, COD, Debit Card or Credit Card. We accept all major credit cards. Upon completion of order submit your payment details, relevant information is sent to your credit or debit card provider. They will check the address, postcode, card holder name and CV2 code (the last three digits on the signature strip at the back of your card) match with their record. Your credit/debit card provider will then authorize or reject the transaction based on this check.
Mabuhay! and Welcome. Thank you for choosing Planet Mart to be of service to you. If you are not satisfied with the good(s) you ordered from us due to some defects and usage issue kindly run through below policy as your guide.
- Contact Us
When Receiving goods from Planet Mart Delivery:
Check the packaging of the item(s) received
Do not accept the item if the seal is broken
Do not accept if the goods delivered are expired
When Returning Goods:
All good(s) received from Planet Mart must be returned on the day it was received but must not exceed seven working days and it must be accompanied with our official receipt as proof of purchase.
Upon receiving the returned goods our customer service will inspect the returned items, you will receive a confirmatory sms from our Customer Service. Kindly wait for our call for further instructions.
You are responsible for delivery cost for returning your own item(s) Delivery cost are non-refundable and will be deducted from your refund; that is if you will received a refund but if not applicable, you have to pay for the delivery cost.
When Messaging us:
Please feel free to message or call our mobile hotline: Globe # 0917-322-1492 or Sun # 0923-555-8445 and look for Ms. Aijie or Ms. Angie.
Globe # : 0917-322-1492
Sun # : 0923-555-8445
Look for Ms. Aijie or Ms. Angie.
E-mail : email@example.com
Customer Service Hours 1:00 p.m. and 10:00 in the evening Monday – Friday.